In a comfortable and friendly atmosphere. Positive social and psychological atmosphere of the team as the basis for the full development of a preschooler

Teacher is not a profession name. This is even more than a calling. In this word we see first-graders frozen in anticipation of a miracle before school. In this word we hear the voice of a person drawing us to the secrets of the universe. In this word we find a strict but fair assessment of our own first research steps in the world of the unknown. This word is the beginning of the journey of each of us. We should all be grateful to teachers for their wisdom and patience, for the fact that they teach perseverance and determination, teach us to believe in goodness and justice, courageously admit our mistakes and sincerely forgive offenses.
Only under the skillful guidance of good teachers can students effectively use new technologies and new knowledge, which are rapidly developing and becoming a priority in the educational process.
Every teacher wants the school in which he works to be comfortable, to have a good psychological atmosphere for the children, for the entire team - from the director to the cleaning lady. So that parents come to school with joy, try to cooperate with teachers, and not be afraid that they will be scolded for poor upbringing. It is important that the school has a favorable environment, an atmosphere of mutual understanding, friendliness, and support is created. If everything is in order in this area, then it will be possible to talk about results in studies, creativity, and sports.
September 1, 2016 is a holiday not only for schoolchildren, but also for my beloved school No. 1980 in South Butovo, which is celebrating its 15th anniversary. Our school has long become such that children come to it with pleasure, the level of education is growing every year. School No. 1980 is a winner of the Moscow Mayor's grant in the field of education. Having risen in the ranking of the best educational institutions in Moscow in one academic year from 135th to 77th place, the teaching staff is not going to stop there.
One of the main tasks of our team is the further development of the educational process. We provide specialized training in high schools. Our students have the opportunity to qualitatively prepare for exams by choosing a study profile that is rich in academic subjects that are most interesting to them. Students not only master knowledge within the walls of the school, they grow into active and creative people. Teachers do not just impart knowledge on a subject to children, but teach them how to learn. Because a person has to learn all his life.
At the secondary school, classes for extended study of not only mathematics and English are open, but children have the opportunity to study a second foreign language of their choice: Chinese, Japanese, French or German. The school administration, represented by director Igor Vyacheslavovich Sibilev, and the teaching staff are doing everything to create favorable conditions for the development of our students, so that every graduate is a worthy person.
After all, how is a teacher’s work measured? The success of his students. Moreover, for the most part, these successes are not immediately visible. This is not only victories at Olympiads and competitions, not only graduates with medals, but an opportunity for any student to realize self-realization in life, to find himself and his business. And if the teacher was able to teach him this, this is the most important creative success. After all, our work is daily creativity. The teaching path is one of the noblest, most responsible and difficult. And I want to believe that the prestige of the teaching profession will grow every year.
They say that society lives and develops as it learns. And it learns the way it wants to live. I see the role of a teacher in overcoming the difficulties that life prepares, and I believe that education in our country will become as modernity requires.

Yulia ZAKHAROVA, mathematics teacher at school No. 1980

« Creating an atmosphere of creative goodwill and emotional and moral responsiveness in lessons at a children's art school"

Having worked for 10 years as a deputy director for water management, I often asked myself the question - why do children go to one teacher in droves, with great pleasure, while another, no less qualified and respected teacher, teaching the same subject, has a constantly thinning class? The resentment of such teachers, and real professionals in their field, becomes understandable: “I put so much effort, so much work to achieve results from the child (children), so that the lessons become impeccable...”

Studying the experience of my colleagues and the literature on this topic, I can say with confidence thatvery often teachers are overly carried away by the use of professional techniques, forgetting about the atmosphere of creative goodwill, emotional and moral responsiveness in the lesson.State of anxiety before class, weakening interest in classes,a decrease in cognitive activity, students missing lessons - unfortunately, negative phenomena of the educational process are still present. These are signs that students feel uncomfortable, but the teacher’s task is to create such a psychological space in the classroom that every student feels good in it. The main criterion for such a space is the creation of an atmosphere that is simultaneously developmental, psychotherapeutic, and psychocorrectional, since in this atmosphere barriers disappear, psychological defenses are removed, and energy is spent not on anxiety or struggle, but directly on educational activities and creativity. K. Rogers also said that in order for learning to be effective, the main condition must be met - the creation of a climate in the classroom characterized by “authenticity, value and empathy.” Teachers are simply obliged to create such a comfortable atmosphere so that students respect them and, strange as it may sound, are not afraid to go to their lesson. For the teacher, who by default owns the situation and controls it,the atmosphere doesn’t matter, he creates it himself, the one he considers necessary and correct. And for a child, such a favorable microclimate is important and pleasant also because he is weaker emotionally and is in a subordinate position in relation to the teacher.

It is very important to take into account the child’s individuality and feel it. After all, an individual approach helps to remove fear of the lesson, help the child to assert himself, become calmer, more confident, and kinder. Therefore, all this will be very difficult to achieve without using the individual approach method and, as a consequence, without creating a comfortable atmosphere in the classroom!

An atmosphere of goodwill in a lesson with a student can be created using the following techniques:

Relieving fear (using the phrases “It’s no big deal” or “You can handle this task if...”)

Pedagogical suggestion (“I know you can/can do this”)

Advance (“You will succeed because...”)

Motivation (“We really need to do/learn this…”)

Evaluation of the detail (“You did a great job with this tact!”)

Stopping at success (If something didn’t work out for a child for a long time, and suddenly it worked out, there is no need to repeat it again. Let this feeling of happiness remain with him!)

In order for an atmosphere of emotional and moral responsiveness to forever settle in your class, you must remember that:

• You cannot compare a child with other children, a child’s successes with other people’s successes, a child’s failures with other people’s failures
• information about the child should be considered not as finished, but as constantly developing material that is created each time and not reproduced according to a standard
• it is important that the teacher himself is open to emotional experiences and retains the ability to enjoy life
• For a good teacher, all students are different, for a bad teacher, all students are the same.
• it is imperative to accept the child with his thoughts and feelings, whatever they may be

Summarizing the above, it should be noted that in order to create a psychologically comfortable atmosphere in the classroom, the teacher should not try to see only negative motives behind every negative action of a student. The teacher's forethought and correct behavior during the lesson significantly reduce the tension in communication. Believe in the limitlessness of the child’s abilities, believe in your pedagogical abilities, and then the joint activities of the teacher and the student will work towards rapprochement,promoting effective work and creativity.

List of references and sources used:

1. Rogers K. The Art of Counseling and Therapy. - M., 2002.

2. “Head teacher.” Management of a modern school." 2006. No. 8. P.106.

3. http://www.scienceforum.ru

On the topic: methodological developments, presentations and notes

CREATING AN ATMOSPHERE OF EMOTIONAL COMFORT IN THE LESSON

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“Development of the creative potential and emotional sphere of pupils through the art of hand knitting.”

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The Zelenograd beauty studio Purple has been operating not so long ago, compared to some local “old-timer” salons. But it is very popular - women come here from Solnechnogorsk, Khimki, Skhodnya and even Moscow. This is a surprising and interesting fact considering the competition in this service industry. There are currently several vacancies open in the salon - hair stylists, cosmetologists, and nail technicians are needed. We talked with the owner of Purple, Maria Dragulyan, about the hiring criteria, requirements for professionals, their encouragement and bonuses, the concept of the salon and its advantages .

- Maria, what are the criteria for hiring in your salon? What should a master be able to do, what should he be like?

When a new employee arrives, he does a trial job - this is a prerequisite. A portfolio, of course, is necessary, but it is not indicative - you never know whether this is a real work of a master or downloaded from the Internet. It is necessary for a person to demonstrate his skills and abilities directly in the salon.

It is important for me that the master sensibly evaluates his skills and abilities. If this test work is not done very well, but the employee thinks that it is excellent, I understand that a person cannot sensibly evaluate the quality of the work. There are objective criteria - for example, an unpainted nail under the cuticle - that allows you to judge the qualifications of the master. If a person admits mistakes, you can start working with him. We are for learning.

- What test task should hairdressers complete?

For example, complex coloring, since our salon specializes to a high degree in color. It’s easier with haircuts and styling, and we need to know exactly how the master works with the client and his hair on more complex tasks. What am I looking at? How the master combs his hair, doesn’t he tear it out in the process, doesn’t overdry it, doesn’t burn it; how it works with bleaching powder and so on.

After completing the test work, I always ask the model - the person who had the haircut or color done - whether he liked it and would return to this hairdresser. And I certainly ask how much he would value the master’s work (the test task is free, the model may not know the specific prices for services). It is important for me to understand whether the client evaluates the service within the existing price limits, below or above them.

Besides professional skills, which are more or less revealed in the test task, what else is important to you when applying for a job?

Qualification is only the first factor. The second, no less important, is human. Ability to communicate with clients, ability to work in a team. I have a lot of management experience - I’ve probably conducted four hundred interviews in my life - I have an intuition, a “feeling” that I rely on. Even if a super-professional, a great specialist comes, who will bring a lot of money in the future, but we cannot establish contact, I will understand that the person cannot work in our team, is not ready for team work, I will not take him.

- What is teamwork in a beauty salon? After all, a specific master works with the client.

We have uniform service standards in our salon that every employee must know and follow. It is important for me that a client, coming to another master or different masters, receives exactly the same service, the same level of service. “I want it differently”, “I want to work as I’m used to” from the employees - no, this is not practiced here.

Service standards are specific operating regulations. For example, when doing a manicure, the master will disinfect your hands, put a napkin, call you by name, ask about your wishes, ask about any unpleasant sensations during the process, if, of course, there are any. After the manicure, they should offer cuticle cream or oil and, accordingly, if the client chooses something, give a light hand massage. Next, he must take you to the reception desk, tell the administrator all the services that were performed, say goodbye to the client and go to his workplace. Naturally, everything should be as friendly as possible, the client should feel comfortable and cozy.

Each master has individual sets for each client: disposable files, towels, sponges, and so on. For me, the sterility of instruments is fundamental, extremely important. The package is opened in front of the client. By the way, this is nowhere to be found. How many times I went to Zelenograd salons, no one offered an individual set - if the master took a new file, and thank you for that. We teach this and instill the habit of taking the safety of our clients as responsibly as possible.

- Is teamwork in this area justified from a psychological point of view?

I think so, because we have a large team and almost 90% of the staff has been working since the opening. This is a very good result for the salon business. If a person is focused on high results, on learning, on working in a team - this is our person. We now have three new employees. And I am proud that others do not view them not as competitors, but as part of our big team that does one thing.

We celebrate birthdays together and give each other gifts. We have excellent corporate events, we go out into nature, organize psychological trainings, and play various educational games. If I know that an employee’s qualifications are not yet very high, but I understand that he is ready to learn, develop and prove that he can become a great specialist, I see that the person is ready for criticism - this is our person.

- I see that only women work for you. What if a male applicant comes?

For God's sake, I'm all for it. Moreover, it will be very good from a psychological point of view. Who, if not a man, wants to make a woman even more beautiful.

- Do you have any special requirements for the appearance of your employees? What should they look like?

We have employees who wear makeup, and others who don’t. This is their personal business, I do not impose anything. Naturally, hair should be clean and well-groomed, this is not even discussed. But there are points that we are actively promoting. For example, all masters do manicures in our salon. And clients pay attention to this. And since we specialize in art manicure, we do cool designs, people always pay attention to this and ask: “Where did you get those nails done?” It’s great when the master answers: “Our girls did it.”

By the way, girls do their manicures on their day off; no one does this during working hours. But the main thing is that the work itself in the salon makes you want to make some changes in your appearance, and there is a desire to look better. It's such an atmosphere.

-Have you had to fire employees?

Yes, for several reasons. First, I don’t like it when people don’t care, when they indifferently, mechanically work out the allotted time and leave. The second reason is the failure to meet certain performance standards that I spoke about. Using the cameras, I can monitor online what is happening in the salon. If I see that a master systematically fails to meet these standards, this is grounds for dismissal. This is a very important moment for me.

The third reason is the lack of customer focus. We provide services. All people are very different. Regardless of whether the client is pleasant to you, whether you like him or not, the service must be provided efficiently, well, politely, with a smile. The attitude towards the client should not affect the work. There are masters who are not ready for this. Sometimes I see that an employee is too emotional, reacts sharply to some things, to other people. This in itself is normal - and does not mean that this is a bad person and worker - but it is not suitable for working in our salon. Such a person is not suitable for me. Other salons will most likely take him.

You have high demands. How do you reward your employees? You have already mentioned team building and corporate events, but the financial side and work schedule are no less important.

Of course, we have career growth. We have introduced the position of a top master; every master can become one after six months of work. A top master has an increased price for clients and a different salary percentage. As for finances, a manicurist and pedicurist earn from 70 thousand rubles a month, a hairdresser-stylist - from 80 thousand, the ceiling depends on the schedule.

In terms of work schedule, I am quite loyal. We have several employees with children, and three of our masters are now pregnant. They are going to return to work after maternity leave, and this has happened more than once in the salon. I am very glad that the girls are returning, for me this is an excellent indicator of work. Schedules are always discussed. The only thing is that you have to work at least three days a week, otherwise a specific employee’s client base simply won’t be formed.

We distribute the workload sensibly: an employee can earn good money and take a break. I don’t force anyone to overwork.

- How do masters improve their skills? If, of course, it is necessary.

Of course it is necessary. Training is a mandatory requirement for all employees and for me. I contribute financially to their studies. Manicure training takes place directly in the salon every month. Hairdressers, cosmetologists, hair removal specialists, eyebrow stylists, and administrators attend courses and gain additional knowledge.

In addition, once a month nail technicians and hairdressers do creative work. We choose some non-standard cool drawings, designs, or, for example, dye strands of hair bright red, get a haircut with shaved temples. The master himself chooses the creative work. Going beyond the standard is always healthy and useful professionally. Because stereotyped stories - getting a bob haircut and “painting flowers” ​​on your nails - sometimes bore both masters and clients.

- What kind of masters do you need now?

We need manicurists, hair stylists with good color skills, a cosmetologist, and a depilation specialist.

- Tell us about your management experience.

I graduated from the College and Institute of Tourism and Hospitality Industry with honors. During my studies, I independently got a job at one of the best Moscow hotels, The Ritz-Carlton Moscow - a chain of premium Marriott hotels. In the hotel business, I was taught to work flawlessly with clients. I have worked with foreigners for many years. She worked in a banquet service, learned English at a very good level, then worked for five years in a company providing staff to hotels of all world chains. I started as a deputy commercial director and ended up as a vice president with three branches in different cities of Russia; I had six thousand people subordinate to me.

- Have you decided to transfer your experience and approach to clients to the beauty industry?

Yes, sure. And I know that clients note exactly this - service, atmosphere, friendliness, comfort and humanity. We have an atmosphere of not forced, but sincere goodwill. Our employees really enjoy working - that's what's important.

Our first salon was in building 1824 - a renovated room, 18 square meters. All I had to do was buy furniture and start working. My first master still works for me - she gave birth to a child and returned. Over time, my husband and I decided to make a large salon with a full range of services and opened it in building 1519. For more than a year we have been ranked first among salons in Zelenograd according to Zoon.ru polls. We have the highest rating among Zelenograd beauty salons and more than 700 excellent reviews.

And we are ready to consider candidates to join our team.

annotation

The training is aimed at removing the fear of speaking in front of an audience: so that you can calmly go out in front of the audience and start speaking on almost any topic, while holding the audience’s attention, speaking at a good level of energy, actively and competently using gestures, intonation, eye contact... To learn how to speak competently in the most common genres: “persuasive speaking,” “storytelling,” “making toasts.”

So that your speech is bright, interesting, exciting,

Lively, fiery, charismatic!!!

Audience

The training is specially designed for anyone who has to speak publicly ( present your services, establish relationships with clients/customers/partners): executives, middle managers, sales managers, consultants, teachers, politicians, students. And not only! The training will be an excellent platform for releasing your tensions. Everyone will learn to enjoy themselves and their performance.

Goals

• Relieve fear/intimacy when speaking in public.
• Give a clear idea of ​​the main parameters on which the success of a performance depends (more than 30 elements).
• Launch a mechanism of constant self-learning, allowing you to develop in everyday life after completing your training (including based on the analysis of your video recordings).
• Develop confidence and ease in public speaking in genres such as persuasive speaking, storytelling, toasting...

Planned results

Form of training. This is the most practical training in format.

People lose motivation, become distracted, and unsure. We may feel that we influence how much pleasure we get from our work. And we have a lot more opportunities for this than we might think. Research shows that positive thinking has far-reaching potential for enhancing not only psychological well-being, but also performance in the workplace.

Positive psychology explores and tries to understand what is “right” in our lives. It shifts the focus to experiences that help us build a positive foundation so that we can resolve issues and problems. The psychological resources of hope, self-confidence, resilience and optimism can influence how we approach our daily work routines. These resources, which together form the construct of psychological capital, directly influence our behavior.

Managers, team leaders or employees themselves take an active role in creating a more positive workplace, thereby proving that they are a worthy investment. Take a moment to analyze your own psychological resources, as well as those of other people around you. Do you think you are capable of meeting the demands of your work life? Do you feel like your team has the tools to handle the challenges you face at work? How confident does your team feel in their abilities? What needs to change to create a more positive environment?

Here are some ideas for creating a more positive workplace. (They are very simple, but, as practice shows, they need to be reminded.)

1. Express gratitude

Recognizing the contributions of others is a powerful motivator. I have seen many talented people who were eager to leave an organization simply because they did not feel valued. Regular gratitude shows respect for that person. Remember this simple word - “thank you” - which makes a huge difference to happiness at work and at home.

2. Take every opportunity to coordinate work with yourself.

Using our strengths in the workplace is key to developing self-confidence. To do this, you need to constantly communicate with your team members to assess how their skills are being utilized. And do your best to ensure that your daily work includes all the areas in which you excel. But when your weaknesses are at the center, then work becomes an unpleasant experience.

3. Appreciate the work of others

You may not agree with every idea or plan that is presented to you, but respect for the work of others is a must. We all work hard, so don't deprive others of the satisfaction of their work.

4. Communicate, even though it may be challenging.

In addition to public speaking, we are also very afraid of difficult conversations. However, the foundation of happy workplaces is open, diplomatic negotiations. So if you're on the fence about sharing something important, or you're trying to avoid conflict, think twice before walking away from the issue.

5. Improve feedback

It is crucial to our work life. However, we must remember that we have different feedback requirements and perceive the same information differently. You must be aware of the individual differences between team members.

6. Be resilient to negative information

We tend to dwell on the negative. We are often obsessed with the goal of accomplishing or bringing to life something that has already failed once. Learn to be resilient by refocusing your energy on success when you feel discouraged or find yourself in a stressful situation.

7. Practice flexible thinking

When you're working on a new task, be sure to research potential obstacles as well as ways to effectively overcome them. Thanks to this, you will be able to feel more confident in the daily “chaos” of work.

8. Take and celebrate small steps that lead to success.

We often focus on lofty, ambitious goals that require a lot of time to achieve. But don’t forget to celebrate the small wins along the way to keep your team morale and engaged.

How do you create a positive atmosphere in your workplace?